Methodologies

Operations flexibility to meet changing strategic, tactical and financial goals requires a degree of standardisation :-

• estimate, initiate and complete work faster and better
• accurately communicate a stream of work and changes
• reliably assign and utilize your variable workforce
• consistently comply to governance and SLA criteria
• efficiently meet customer and internal reporting need

"Costs of services are inflated by 30 - 80% waste - i.e. by activities that add no value from the perspective of the customer"

Michael George, the George Group.