|
|
TeamFrame is a unified work management solution that improves workforce productivity and help teams.
In high volume, shorter duration, repeatable process environments as well as in workplaces where efficient communication, collaboration and risk/issue management is important, TeamFrame leads the way.
TeamFrame comprises a number of interconnected role-based modules that simplify solution deployment. At the heart of each module are schedule, issue, risk, benefits, document, and timesheet management functions that ensure teams are aligned and informed, no matter where they are.
| TeamConnect | Portfolio, program, project and people management |
| TeamDo | Update team and own job lists and report on progress |
| TeamNet | Access job lists, status updates and timesheets |
| TeamReport | Real-time multi-project summary and detail reporting |
| TeamSelect | Write, run and share your custom reports |
| TeamRoam | Smartphone and PDA access to your work schedule |
| TeamTalk | Desktop video conferencing, whiteboard and chat |
TeamFrame enables companies transition from a hero-led and sometimes haphazard service delivery approach to a definable and repeatable method that delivers consistent and cost-effective service excellence. TeamFrame enables a company to build templates that define complex services and project workflows and use these to schedule and assign workpackets that maximise workforce utilisation across multiple service delivery projects.
By using templates to define and assign work, TeamFrame allows companies to improve efficiencies in the 80% of company business that can be "standardised" and then charging a premium (or understanding the implications) for the "custom" 20%.
TeamFrame provides a robust and practical mechanism for the capture, sharing and application of corporate memory than can be easily integrated into existing workplace environments. It's collaborative and flexible template approach to work scheduling, resource planning, progress and time capture, and status reporting - both within the company and across organisational borders - it is easy to learn and to use.
High Collaboration, Document Sharing, Risk.. >>
High Volume, Shorter Duration, Repeatable Process Workplace
Where TeamFrame is used for a large number of smaller repeatable projects, project management methodologies and frameworks designed for large projects are typically cumbersome and overkill. And a job by job scheduling solution (man and a van) does not address the complexity of a service delivery activity comprising multiple non-project dedicated expert resources.
According to Booz | Allen | Hamilton, to meet customer expectations and maintain profit margins service companies need to :
|
Improve operations capability and reduce costs by designing processes for speed and quality. |
|
Separate common from unique product characteristics to extract the most value from commoditised processes and to maximise the gains from variety. |
|
Adopt tailored business streams to segment simple and complex offerings and to industrialise the routine while saving more flexible processes for products targeted at the few customers who demand them (and will pay for them). |
|
Push decision making and responsibility to frontline managers who interact directly with customers. |
Because projects are smaller, it is often tempting for businesses to skip the planning phase and dive right into work, on the assumption that the execution process is optimised. Unfortunately, without a disciplined approach to managing the small project, essential steps are sometimes skipped, done out of order or done later than desired. Steps include timely customer and management reporting, cost and risk management, work scheduling and monitoring progress, issue tracking, change management, and process quality monitoring. This makes it difficult for companies to consistently identify area for process improvement, and to communicate current best practice to distributed and transient teams.
In this environment, key high-performance enablers are:
| incremental and constant improvement of the execution process (to harness opportunities for better efficiency) |
| consistent, reliable, and repeatable project execution (to manage margin variation) |
| accurate quotes for work and realistic schedules (to manage expectations) |
| the ability to use lesser skilled staff, and contractors (to minimise bottlenecks through staff shortage and mismatches) |
| the ability to tip new work into the workplace and still get it done (because there is no time for planning) |
| allowing resources to self-assign work (with no need to micromanage schedules) |
| a focus on delivery dates to meet contractual obligations (and to manage by exception) |
| tracking scope variations (to correctly charge for the work actually done) |
| low cost and low effort customer reporting (because this is not a revenue generating activity) |
| resource access to operational knowledge in context (so new technologies can be confidently introduced) |
| low training overheads (to quickly engage customers and semi-permanent or transient staff) |
| solid risk management (for customer and insurance purposes) |
High Volume, Shorter Duration, Repeatable.. >>
High Collaboration, Document Sharing, Risk and Issue Management Workplace
Where TeamFrame is used in a high-collaboration environment where multiple stakeholders need to be aligned to a shared and often changing delivery schedule, there is often no time for training and onsite installation across multiple partner sites. Typically, in this environment, clear communication of work assignments and issues affecting completion are critical to success. Besides posing a security concern, emailing documents, schedules and issues registers between participants when updates are made introduces unnecessary risk into an already challenging situation.
For an increasing number of companies that work with partners, an online workplace that spans corporate borders is a necessity. Without the ability to effectively connect distributed participants to a single view of the schedule - and to a best practice workflow - the benefits that can be achieved through partnering will not be realised. One of the most commonly cited reasons for project failure is poor communication - between project management and project resources, and between project management and the stakeholder, customer and sponsor community.
TeamFrame is designed and built to allow companies to refine and integrate their actual process methods into a shared best practice environment accessible by all service delivery or project participants. It extends the ideas of risk management and process improvement well beyond the realms of traditional project management, in a simple easy-to-do way.
Using TeamFrame provides an accessible work and resource management environment that works as part of the daily processes and enables task allocation to be more effective and responsive to change. It also enables the management teams to better monitor the many activities and projects their teams are involved to make more informed decisions, and to improve their ability to report on status and progress.
In this environment, key high-performance enablers are:
| easy access to an up-to-date plan of work (to reduce lag time for the communication of change) |
| clear allocation of responsibility and timelines (to ensure each player knows what to do) |
| a central repository of issues that all can access (to reduce management overload) |
| practical program and portfolio management (to bring order and metrics into a chaotic environment) |
| an online project management office that monitors project efforts (to provide timely support and assistance) |
| a global resource pool with clear visibility of work schedules (to ensure resources are well utilised) |
| a risk management framework that is simple (to ensure risk management is in fact done) |
| direct access to the right documents (because finding information can waste time) |
There are many direct and indirect benefits that flow from TeamFrame and they range from organisational wide growth enablers down to personal job satisfaction benefits for an individual who meets performance targets and knows that their personal input is visible.
The overriding and key benefits of TeamFrame stem from its being a shared and real-time collaborative environment for activity scheduling, communication and recording. The system is intuitive to use through an Internet browser access.
Provided as an ASP/SaaS solution TeamFrame eliminates many of the IT issues that need to be overcome to provide a comprehensive solution - such as server installations and desktop software management issues.
***
think.plan.do is Crux Cybernetics' Enterprise Process Scheduling engine that drives the TeamFrame application suite.
|
|
|
|
